C2 Keep has introduced a monitoring feature that checks your pharmacy management system integration based on your business hours. If no messages are received from your pharmacy management system during your open hours for a couple of hours, you'll receive an email alert about the interruption. Let's look at the steps:
Step 1: Set Business Hours
Configure your business hours in the C2 Keep system. The monitoring feature uses these hours to determine when to expect messages from your pharmacy management system.
Step 2: Check Email Alerts
If an interruption is detected, you will receive an email notification stating that no messages have been received from your pharmacy management system in the last couple of hours. The email will prompt you to check the integration status.
Step 3: Troubleshoot Integration
If you receive an alert, verify that your pharmacy management system integration is functioning. For further help, contact your pharmacy management system's support team or C2 Keep's support team to ensure everything is operating correctly.